EZMaxRequest is a full-featured mobile app that streamlines request management by enabling authorized community members to initiate a Maximo work request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing processes – all from an intuitive, secure mobile app that is easily tailored to your organization’s specific needs.
work request INITIATION
EZMaxRequest enables authorized community members to initiate requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time visibility into request status and progress.
EZMaxRequest provides a simple to use administrative tool that allows your service center team to easily manage and continuously monitor community work requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface.
Proactively notify requestors of ongoing progress toward resolution, including real-time receipt, technician assignment, and key status changes. Technicians using EZMaxMobile also receive real-time assignment notifications directly to their mobile devices.
Easy to configure forms provide unlimited flexibility to create an end-to-end experience that aligns with your organizational needs, builds community trust and drives user satisfaction.
Easily input the service location from a map of selectable locations. Administrators can use their map view to analyze the distribution of work requests across locations, and group technician assignments by proximity.
EZMaxRequest integrates seamlessly with Maximo. All requests are subject to the same rules, permissions, validations and workflows that occur in your current service center environment. Requestors only see information that your business rules allow.
Enable conversations between your team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the Maximo work record.
EZMaxRequest employs powerful standards-based authentication, allowing secure sign-up and sign-in through social identity providers such as Google, Facebook, and Amazon via OAuth 2.0, and integration with SSO solutions and enterprise identity providers such as Microsoft Active Directory via SAML 2.0.