Initiate and Track Maximo Service Requests
Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate Maximo service requests, track progress, and interact with technicians.
Usually, initiating a service request means a call, online form submission or email to a service center, where the service center team enters the request information into Maximo. Once the work order is initiated and assigned, there’s typically a number of phone calls, voicemails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.
EZMaxRequest is a full-featured Maximo mobile app that streamlines service request management by enabling authorized community members to initiate a Maximo service request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing processes – all from an intuitive, secure Maximo mobile app that is easily tailored to your organization’s specific needs.
