Initiate and Track Service Requests

Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate service requests, track progress, and interact with technicians.

Usually, initiating a service request means a call, online form submission or email to a service center, where the service center team enters the request information into your EAM. Once the work order is initiated and assigned, there’s typically a number of phone calls, voicemails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.

EZMaxRequest is a full-featured mobile app that streamlines service request management by enabling authorized community members to initiate a service request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing processes – all from an intuitive, secure mobile app that is easily tailored to your organization’s specific needs.

EZMaxRequest is fully compatible with the Maximo Application Suite (MAS 8) and IBM Maximo Manage 8.x. When you’re ready to upgrade, we’ve got you covered! Contact your account team or InterPro Sales with any questions.

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Key Features:

Service Request Initiation

EZMaxRequest enables authorized community members to initiate mobile service requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time mobile visibility into request status and progress.

Request Management

EZMaxRequest provides a simple to use administrative tool that allows your service center team to easily manage and continuously monitor mobile service requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface.

Configurable Form Builder

Easily create forms for your requestors with an intuitive drag & drop forms builder supporting a wide variety of question types and conditional question capabilities. With EZMaxRequest, you can easily create an end-to-end experience that aligns with your organizational needs, builds community trust, and drives user satisfaction.

Conversations

Enable conversations between your mobile service team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the EAM work record.