I recently received a question regarding the ability to edit the Service Request detail screen in the application designer in Maximo 7. Actually, it was more along the line of where can I find the detail screen in the application designer? Of course, adding fields and modifying fields is somewhat straight forward in the application designer, but if you can’t find the application, you can’t modify it. This is the case with the Service Request details screen in particular. You can find the Service Request module by looking for the VIEWSR application ID in the designer, but when you open it up, you can only see this screen:
No matter how you search for it, you won’t be able to find the details screen such as this one:
You can try to get to the details by clicking on Select Action -> Toggle Show All Controls and try to see if you can find it somewhere. But you can’t. The way the Service Request module switches between the two views are is by a control call AppBar. This control is basically a parent control to a TabList control and dynamically switches between the two. I couldn’t find any documentation on the AppBar control so I can’t really say how to use it. So by default, there is no way to get to the second tab (at least that I couldn’t find), but I found a work around to be able to show the details in the designer.
UPDATE: This issue is fixed in Maximo 188.8.131.52. If you have any version prior to 184.108.40.206, then you can follow this guide, other wise, you can read the comments. Thanks to dinsx for the tip!
First, export the application XML and save it on your desktop. Open the XML file and search for this:
<tab default=”true” id=”results” label=”List” type=”list”>
Remove the attribute default=”true”. Now search for this:
<tab id=”main” label=”Details” type=”insert”>
Now insert the attribute default=”true” in this section so that it now looks like this:
<tab default=”true” id=”main” label=”Details” type=”insert”>
Save the XML file and import this file back into the designer. Once its imported, you should now be able to see the detail screen and be able to modify anything you want. Once you are done making changes, make sure you export the XML file and set it back to its default settings and import it back in.