July 17, 2020
We have an alias status for the workorder CLOSE status called CLOSEWNC. The problem we are having is sometimes when users switch the workorder status to CLOSE, it automatically changes the status to CLOSEWNC. This occurs vice versa as well. When we change the workorder status to CLOSEWNC, it automatically changes the status to CLOSE. When I take a look at the status history, it changes from CLOSE to CLOSEWNC or CLOSEWNC to CLOSE, within seconds.
This doesn’t happen all the time, it only occurs once in a while, to groups of workorders when a user closes out multiple workorders. We don’t have any sort of workflow set up that does this. It has been occurring since 2013, but we just caught the issue now.
I am wondering if anyone had any issues similar to this, where a status is unexpectedly changing to an alias status or vice versa. Maybe this is a bug? We are still using Maximo 7.1.1. Any information is appreciated, as we have looked everywhere to solve this problem.
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