August 7, 2013
I have been working on a simple escalation to pick up any worklog that has been marked as viewable and has a modified date that has been updated in the past XX minutes.
Condition is: DateDiff(mi,modifydate,GetDate()) <= 10 and clientviewable = 1
Escalation runs every 5 minutes
My escalation point is the modifydate, elapsed interval 10 and unit of measure is MINUTES.
I do not have it set to repeat.
Any suggestions would be greatly appreciated!
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