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Worklog Entries
August 2, 2010
10:24 am
North Carolina
New Member
Forum Posts: 1
Member Since:
August 7, 2013
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I have been working on a simple escalation to pick up any worklog that has been marked as viewable and has a modified date that has been updated in the past XX minutes. 

Condition is: DateDiff(mi,modifydate,GetDate()) <= 10 and clientviewable = 1

Escalation runs every 5 minutes

My escalation point is the modifydate, elapsed interval 10 and unit of measure is MINUTES.

I do not have it set to repeat.

Any suggestions would be greatly appreciated!

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