Tivoli WebCast: Maximo 7.1 E-mail Listener Configuration

Here is another WebCast for those of you who are interested.

Presenter(s): Stuart Bowden and Jukka Tuominen
Time: 20 May 2009, 10:00AM Eastern US

This STE will cover what does the EML do, IMAP + POP3, email server configuration, example using IBM Lotus Domino 8.5, EML Configuration, flow diagram of Email listener step by step guide, first the CronTask then the workflow, logging the EML, CronTask and Workflow troubleshooting examples.

Web conference
URL: https://de202.centra.com:443/GA/main/00000060e39000000120ff8e3dcd8d9b
Password: tiv0li (0 is a Zero)
View presentation: http://www.ibm.com/support/docview.wss?rs=0&uid=swg27015684

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7 thoughts on “Tivoli WebCast: Maximo 7.1 E-mail Listener Configuration

  1. Hi chon,

    i am getting this error while sending mail from email listener.

    psdi.util.MXApplicationException: BMXAA0259E – The e-mail cannot be sent.
    Sending failed;
    nested exception is:
    class javax.mail.MessagingException: 550 authsmtp04: Host No unauthenticated relaying permitted

    at psdi.common.commlog.CommLog.sendMessage(CommLog.java:211)
    at psdi.common.emailstner.LSNRUtil.sendEmail(LSNRUtil.java:479)
    at psdi.common.emailstner.LSNRUtil.sendEmail(LSNRUtil.java:521)
    at psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServer(EmailListnerTask.java:707)
    at psdi.common.emailstner.EmailListnerTask.performTask(EmailListnerTask.java:232)
    at psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerCron.java:49)
    at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:1541)
    at psdi.server.CronTaskManager.access$400(CronTaskManager.java:83)
    at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:2055)
    Caused by: javax.mail.SendFailedException: Sending failed;
    nested exception is:
    class javax.mail.MessagingException: 550 authsmtp04: Host No unauthenticated relaying permitted

    at javax.mail.Transport.send0(Transport.java:218)
    at javax.mail.Transport.send(Transport.java:80)
    at psdi.server.MXServer.sendEMail(MXServer.java:4404)
    at psdi.common.commlog.CommLog.sendMessage(CommLog.java:194)
    … 8 more

    1. This has to do with your email server. First, it says that “No aunauthenticated”, so try providing a username and password for the email server in your Maximo system propteries. Second, ask your email administrator and see if your email server is setup to allow SMTP relaying from trusted local internal IP addresses.

      1. can you please tell me which properties these are
        means i just saw these properties related to email

        in which i did set mail.smtp.host and mxe.adminemail, what other should i set

        1. I believe Maximo allows you to set the username and password for the SMTP server, but there isn’t any setting for and version prior. I am not completely sure if we can set the username and password.

  2. Is there any method to secure the listener? Specifically, if I were to provide the xml that is needed to create an incident/sr to someone, who in turn sent it to 20 people for use, is there any way to control who the email listener accepts emails from? Hope that makes some sense.

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