Jason is a Maximo expert with 20 years experience. He has joined the Official Tivoli User Group and has a couple of posts that might be of interest to you. His most recent one, Maximo KPI”s and Metrics, that will get you started in understanding what all this really means and how it can help you in the long run.
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As Maximo Experts, we have developed several add-on products for Maximo that mobilize the work force, simplifies assignments, provides ad-hoc reporting capabilities and facilitates the seamless integration of Service Requests into Maximo.